Refund policy
We prepare every order with care and do our best to send it safely and promptly. Delivery times are estimates and may vary depending on the carrier, destination, customs and local postal services.
Shipping
Estimated delivery after dispatch:
- Lithuania: usually 1–3 business days.
- Other European countries: usually 3–14 business days.
- United States: approximately 10–20 business days.
Delivery times are approximate. Delays may occur because of customs, local postal services, weather, public holidays or other circumstances outside our control.
Order Processing
Orders are processed on business days, Monday to Friday.
Orders placed after 10:00 AM PST may be processed on the following business day. Orders placed after 10:00 AM PST on Friday are normally processed on Monday.
Tracking & Delivery
You will receive an email when your order has been dispatched.
Tracking may not update at every stage of the journey, especially while a parcel is travelling between countries or passing through customs. Once a parcel has been accepted by the carrier, its transportation and final delivery are handled by the postal or courier services involved. We remain happy to help with reasonable tracking questions.
Returns
If you change your mind, you may contact us to request a return within 14 days of receiving your order, subject to applicable consumer rights.
Returned items should be unused and returned in their original condition and packaging where reasonably possible.
We accept exchanges for eligible unused products within 14 days of receiving your order. Please contact us before returning an item or arranging an exchange so we can provide the appropriate instructions.
Natural Crystals
Crystals are natural products. Natural cracks, inclusions, colour differences, shapes and other individual characteristics are part of the stone and are not considered defects.
Refunds
Once we receive and inspect your returned item, we will let you know whether the refund has been approved.
Approved refunds are returned to the original payment method. Banks and payment providers may require additional time before the refund appears in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective in a way unrelated to the crystal's natural characteristics, or you receive the wrong item, please contact us and we will help find an appropriate solution.
Return Shipping
Unless otherwise agreed or required by applicable law, the customer is responsible for return shipping costs.
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Ship the returning item within 3 calendar days after requested return.
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Provide us with the tracking number as soon as the return parcel has been dispatched.
We recommend using a trackable postal or courier service when returning an item.
Return Address
Melioratorių 7c-5
Kavoliškis, Rokiškio raj.
Lithuania, LT-42347
Contact
If you have any questions about shipping, returns or your order, please contact us at CrystalsEU@Gmail.com.