14-Day Crystal Returns
Enter your name and the details of the contract or order you are cancelling.
Under EU consumer protection law, customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason. This 14-day period is commonly known as the cooling-off period.
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From June 19, 2026
EU Directive 2023/2673 introduces a new requirement for right of withdrawal. All online shops that sell online to consumers in the EU, then you need to provide a clearly visible electronic withdrawal function, such as a button or link, that customers can use to exercise their withdrawal right directly from store.
EU Directive 2023/2673 applies to any business that sells goods, services, or digital content online to consumers in the EU, regardless of where the business is located.