سياسة الخصوصية

We respect your privacy. This policy explains how Crystals.eu uses personal information when you browse, shop or contact us.

Last updated: 6 November 2026

Information we use

Information you provide may include your name, contact details, billing and delivery addresses, order details, messages and account information. When you browse, our shop and its providers may also receive your IP address, device and browser information, online identifiers, pages or products viewed, and shopping activity.

How we use it

We use information to process and deliver orders, take payments, help customers, maintain accounts and protect the shop. We rely on the purchase contract for orders, legal obligations for required records, and legitimate interests for security and customer support. Optional analytics, personalization and marketing depend on your choices and consent where required.

Shopify and other providers

We share information with providers that help operate the shop, including payment and delivery services. Shopify hosts our store and supports checkout, orders and security. See the Shopify Consumer Privacy Policy for information about its processing and privacy rights.

Our shop integrations include Google & YouTube for advertising and measurement, OpenAI / ChatGPT Ads for advertising measurement, GOAFFPRO for affiliate referrals. The information each receives depends on its role, configuration, the features you use and your privacy choices.

More information: Google Privacy Policy and OpenAI Privacy Policy.

Cookies and your choices

Essential cookies support the cart, sign-in, checkout, security and saving your consent choices. Optional cookies, pixels and similar technologies may support analytics, personalization, advertising measurement and affiliate referrals. Where consent is required, these optional uses depend on your permission.

Choose Accept all, Decline optional or Manage preferences in the banner. You can change or withdraw consent through Cookie preferences in the footer. Withdrawal does not affect earlier lawful processing. Browser settings also let you remove stored cookies.

Advertising data sharing

We do not sell customer lists. Some advertising-related data sharing may count as a “sale”, “sharing” or targeted advertising under local privacy laws. Where these rights apply, use our data sharing opt-out page or contact us.

Storage and retention

Shopify and other providers may process information outside your country, including outside the European Economic Area. Shopify explains its transfer safeguards in its Data Processing Addendum. Contact us for information about other relevant recipients and safeguards.

We keep order and accounting records for the periods required by law, and support, account and security information for as long as needed for those purposes. Cookie expiry and analytics or advertising retention vary by provider and settings. Contact us for current details.

Your rights and contact

Depending on applicable law, you may ask to access, correct, delete or receive a copy of your information, restrict processing or object to certain uses. You can withdraw consent and object to direct marketing. You may also complain to your local data protection authority.

For privacy questions or requests, contact CrystalsEU@gmail.com. Business registration and address details are available in our Legal notice.