Toimituskäytäntö

We aim to prepare, pack and dispatch every order as quickly and carefully as possible. If you have any questions about shipping, returns or your order, we are always happy to help.

Shipping

Orders are dispatched on working days, Monday–Friday. Most orders are sent on the next working day after they are received.

Delivery times begin from dispatch and are estimates. Actual delivery may vary because of postal or courier services, customs, weather, public holidays or other circumstances outside our control.

Tracking

You will receive an email when your order has been dispatched. Tracking may not update at every stage, especially while a parcel is travelling between countries or being processed by customs.

Returns & Exchanges

We want you to be happy with your purchase. Crystals are natural products and may contain natural cracks, inclusions, colour variations, differences in shape and other unique characteristics. These natural features are not considered defects when consistent with the product description and photographs.

Please return items in their original condition and packaging where reasonably possible. You may inspect an item as you reasonably would in a shop.

Certain products or services may be excluded from returns, including personalised products, gift cards, certain digital products or services, seminars and tickets.

For unusually heavy or fragile items, please contact us before arranging a return.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, incorrect or applicable law requires otherwise.

We recommend using a trackable postal or courier service when returning an item.

Refunds

Once your return is received, we will inspect it and notify you. Approved refunds are issued to the original payment method.

We may withhold a refund until the returned goods are received.

Damaged or Incorrect Items

If your item arrives damaged, defective or different from what you ordered, contact us at CrystalsEU@gmail.com. We will review the issue and arrange an appropriate replacement, refund or other solution.

Return Address

Please contact us before sending a return so we can provide the appropriate return instructions.